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Скачать Self-Service Portal для Айфона, Айпада

Категория: Бизнес
Разработчик: Micro Focus Software Inc.
Версия: 2023.02.02
Размер: 51.1 МБ
Бесплатно

Описание

Self-Service Portal is the mobile version of Service Management Automation service portal in MicroFocus SMA suite. Via this application, user can:

1. Search service or support offerings, knowledge articles and news
2. Browse the service or support offerings
3. Create new service or support request
4. Approve or deny requests and changes
5. Accept or reject resolved requests
6. Smart Ticketing and virtual agent support

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

Что нового в версии 2023.02.02

Happy Universe 2021!

To coincide with Micro Focus Universe event, we are pleased to add 2 new features to the Agent Interface.
	
1. Introducing our new Agent Home Page for quick access to your requests and tasks. This is the first release of the new Home page and we will be adding more capabilities in future updates

2. You can now preview and download Attachments 

And while we were adding these 2 new features, we also improved stability for the agent interface based on customer feedback.

For more information about the Universe, please check the Micro Focus website:
https://www.microfocus.com/en-us/events/universe2021/welcome

Приложения от Micro Focus Software Inc.